Frequently Asked Questions

About

1. What is Pocket?
2. Where is Pocket available?
3. Does Pocket support alternative cryptocurrencies?

Buying

1. How do I buy bitcoin with Pocket?
2. When is my bitcoin buy executed?
3. How does the payout of my bitcoin work?
4. How long is my order valid?
5. When do I need a new order?
6. Are there any fees?
7. What is the minimum amount?

Bank payment

1. How long does the bank payment take?
2. How do instant payments work?
3. How do I set up my standing order?
4. What do I do when I change my bank account?
5. Can Pocket withdraw from my bank account?

App

1. How does the Pocket app work?
2. Why has my payment been refunded?
3. Why can't I sign in?
4. What are order and payout statuses?
5. Can I DCA every day?
6. Can I import watch only wallets via XPUB?
7. Why do I need to provide a digital signature?
8. Does the app reuse addresses?
9. Should I move funds to a hardware wallet?
10. How is data stored on the device?
11. What happens if I forgot to include the payment message?
12. Where is the sell button?
13. Why do you ask for an email address?

Wallet

1. Which wallets does Pocket support?
2. Must my wallet be connected to receive bitcoin?
3. How do I confirm my Bitcoin address?
4. Why must I confirm my Bitcoin address?
5. How do I share my entire wallet (xpub)?
6. Can I change my bitcoin address?
7. Can Pocket access my bitcoin?

Still have a question? Do not hesitate to contact us.